Shipping policy

Every day, we deliver to hundreds of customers across the world. We are making every effort to ensure the product reaches you as soon as possible.

The time frame for order delivery is divided into two parts:

• Processing: Upon placing your order, it is promptly forwarded to our warehouse. Then it goes through verification, quality check, and product packaging. Typically, each parcel is shipped within 1 - 2 business days. However, in some cases, such as during peak seasons, it might take up to 5 business days.
  
  
• Shipping Time: This depends significantly on your location and the chosen shipping method. Delivery usually takes 5 - 15 business days.

Once your order has been processed and shipped, a secondary shipping confirmation email with a tracking number will be sent to your inbox. You will find tracking number there. 
 

DELAYED PACKAGE:

Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information, or carrier-related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims, or lost packages to the best of our ability. 

BonfireDiffuser will not be held responsible for parcels that are stolen, lost, or delayed in transit. 

CUSTOMS, TAXES, AND DUTIES:

Customs taxes, duties, or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.